Bastion Brands is a full service communications agency focused on the healthcare and pharmaceutical industry. With offices in both Melbourne and Sydney, Bastion Brands prides itself on having the mentality of a ‘challenger agency’. We are always pushing to do things in new and better ways.
Due to continued growth and success we are looking to expand our Client Services team. Our Account Managers are the hub of the account service team, the glue in the client relationship, the cog within the agency. They are responsible for managing the day to day requirements of the account and making sure the client expectations are exceeded. They live and breathe to deliver on brand – on budget and on time!
The main focus of this position is;
- Client satisfaction – happy clients are the best clients
- Traffic – managing the creative and work from client through the agency and to completion
- Proactivity – thinking above and beyond the brief
- Financial management – quoting/tracking
- Attention to detail – having a hawk eye across all briefs/work/correspondence
- To live and breathe the Bastion Brands values of Brilliance, Bravery, Passion, Ownership and Determination.
Personal qualities and behavioral traits;
- Truly live the B.B.P.O.D values; Bravery, Brilliance, Passion, Ownership, Determination
- Great attention to detail
- Great communicator
- Highly organized
- Competent in multitasking and working under pressure
- Approachable and easy to work with
- Energetic – getting ‘stuck in’ when required
- A strong character that can make sure things get done
- Gain satisfaction from getting a job done quickly – and done well!
- Positive and upbeat
- Well presented
- A team player – offers to help others and has the agency as a whole in mind
- Bachelor Degree in a related field
- Proven work experience in a client service or marketing role
- Intermediate knowledge of Excel
- Intermediate/advanceds knowledge of PowerPoint and Word
- 2 years’ experience in pharmaceutical / life science