Client Service Associate, Manager Development Program

AlphaSights

Available Location: Hong Kong / Shanghai / Seoul / Tokyo

Available Start Date: 2022

About AlphaSights

AlphaSights is the global leader in knowledge on-demand. We connect investment and business
leaders with a dynamic network of industry professionals whose informed perspectives help our
clients make superior investment and business decisions. With 1200+ employees and nine offices
across the US, Europe, Middle East, and Asia, AlphaSights regularly ranks as one of the fastest-
growing companies in the world. Learn more at alphasights.com.

The Manager Development Program (MDP) is a career accelerator designed for experienced
candidates that have an interest in becoming a manager within a Client Service environment, in as
early as 12 months time! Your role as Client Service Associate is to understand our clients’
knowledge gaps, identify experts with the knowledge that can address them and then to recruit &
connect those experts with our clients.

Your Responsibilities

  • Understand client requests and conduct high-level industry research to deepen grasp of
    client knowledge gaps
  • Conduct extensive industry expert searches and recruit them on various platforms (internal
    databases and external recruiting platforms), using warm and cold email and phone
    outreach.
  • Engage industry experts through effectively communicating the AlphaSights value
    proposition, gaining their interest in client projects, assessing their suitability and negotiating
    the terms of engagement
  • Connect clients with industry experts through one to one interactions, by scheduling phone
    calls and other interaction types, and ensuring interactions take place
  • Deliver excellent client service through proactive follow up and making recommendations for
    next steps

Manager Responsibilities 

  • Managing People: develop a high performing team of Associates through training, coaching
    and mentorship
  •  Leading Strategy: establish team operations and improve workflow processes to maximize
    efficiency and deliver high quality client service
  • Growing Accounts: strategically grow a book of business by building client relationships,
    gathering client insights, upselling services and maximizing revenue on projects
  • Office Responsibilities: involvement in team recruitment, interviewing and participating in
    cross functional initiatives

The Program Includes

  • A resource toolkit that outlines expectations in your measurement criteria, training
    opportunities, and professional development courses
  • A senior sponsor to coach and guide you on your application to the manager role
  • Placement into our experienced associate cohort, gaining added exposure in mentorship,
    project ideation, and networking/social events

What You Can Expect

  • A hybrid working model. You will be required to work in the office Monday – Wednesday,
    with the option to work from home Thursdays & Fridays!
  • A fast-paced environment with measurable deliverables and a focus on results
  • The opportunity to gain transferable skills, including results-oriented research, sales,
    negotiation, commercial acumen, professional communication, and project and time
    management
  • A team-oriented, strongly supportive culture emphasizing transparency, continuous
    feedback, professional development, and celebrating wins
  • A professional development team that works to ensure that you’re supported and on a clear
    career trajectory both within our firm and beyond
  • Comprehensive medical benefits (health, vision, and dental), a subsidized lunch program,
    corporate gym discounts, monthly team events, free breakfast & snack

What We Look For

  • Fluency in written and spoken English is essential and fluency in an Asian language is a plus
  • 2+ years of full time work experience post bachelor’s degree
  • Leadership aptitude: a desire in becoming a people manager on Client Service with the promotion of the program, previous exposure in people management as a plus
  • Growth mindset: the ability to develop in your role over time and view setbacks as learning opportunities
  • A client-first mindset, which means a relentless commitment to work on clients’ behalf and surpass their expectations
  • The drive and resilience to deliver excellent service amidst tight timelines and changing circumstances

Please note that unfortunately, we are unable to sponsor visas for this position.

Diversity, Equity & Inclusion

At AlphaSights, we believe that investing in DEI is the right thing to do and is vital to driving
progress. We go the extra mile to build teams of people with diverse backgrounds and experiences,
because diversity of thought drives innovation and knowledge diffusion which creates value for our
clients, employees, and society.

We are a people-centric company, where every person is evaluated based on their merit. Our action
plan is clear: recruit top talent based on our core values, invest massively in people’s development,
and follow a structured DEI strategy so that everyone is always treated equitably and with respect.

To apply for this job email your details to hello@cturtle.co


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