Customer Service Associate Manufacturing

Cargill Việt Nam


Cargill, the leading US corporation in the fields of agriculture, food, industrial products and financial services with more than 155,000 employees working in 70 countries across continents.

Cargill Vietnam currently has 11 animal feed processing plants in Hung Yen, Ha Nam, Nghe An, Binh Dinh, Dong Nai, Binh Duong, Long An (2), Tien Giang, Dong Thap and Can Tho with a team of more than 2000 talented staffs working at branches and offices nationwide.

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Position Purpose

Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face to ensures delivery of excellent customer service through accurate and fast processing of sale orders in professional way.

Job Description

35 % Customer Services:

  • Interact with customers via phone, email, social media to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customer’s information and redirect to the Customer Service Supervisor or Manager and the system.
  • Diagnose customer problems by asking probing questions and give out prime solutions using available information or resources.
  • Develop and maintain a positive client relationship by providing routine follow-up customer service calls.
  • Develop constructive and cooperative working relationships with those on your team, as well as cross functionally

35 % Order intake and invoicing:

  • Receiving order from customers.
  • Input order into system, checking products availability, credit,… and response to customers
  • Invoicing
  • Review and release orders on hold where applicable

20% Internal control process and documentation:

  • Follow standard processes and procedures of receiving and loading
  • Scale control: scaling, checking tolerance and approval process
  • Daily review and checking numbers of order and invoicing documentation

10% Others

  • Bank reconciliation; visit customers
  • Others as assigned
  • University graduate
  • Open for fresh graduate
  • Able to work full time in 6 months, this position is a temporary 6-month contract
  • Experience in customer service in manufacturing companies is a plus
  • Good at communication, excellent listening skills
  • Multitasking ability to actively listen and type notes simultaneously
  • Customer oriented.


If you are interested in this job, please do not hesitate to send your CV to email  with Subject Customer Service Associate 2020 – Biên Hòa – Full name

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