Customer Service Team Lead

- Negotiable

Mouser Electronics Asia Pacific

Ho Chi Minh City, Vietnam

Job detail

Ecommerce
Customer Service
Distribution
Description:

SCOPE

Service & Sales Manager is responsible for managing daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities. 


ACCOUNTABILITIES

  • Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
  • Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives, and pursues business opportunities beyond customer requests. Sets and tracks goals.
  • Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements with regard to processing international orders.
  • Expands product knowledge utilizing all available sources. Keeps self current regarding industry trends, practices, news.
  • Interacts effectively and professionally with others and able to initiate, establish and maintain highly effective relationships with internal and external business contacts of various cultures. Able to communicate with people at all levels.
  • Detailed and thorough in work habits with multi-tasking ability. Strong analytical, problem solving, negotiation, organizational and teaching skills. Works with minimum supervision and makes independent judgments. Accurate, thorough, and timely reports. Supports and participates in company total quality process. Extremely confidential and trustworthy. Arrives on time and works the hours needed. Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
  • Available and willing to travel if needed, including internationally. Valid passport and other required documents for travel.


EDUCATION & EXPERIENCE

  • Degree from four-year college or university in business, marketing, or other approved field and minimum 5 years relevant management and industry experience, or approved equivalent combination of education and experience. Experience in developing and maintaining productive work teams, and providing ongoing performance management.


SKILLS & CERTIFICATIONS

  • Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
  • Proficient typing and math skills including currency conversions and profit margins.
  • Professional writing and presentation skills.
  • PC experience in Microsoft Windows and Microsoft Office.
  • Internet savvy and familiarity with E-Commerce.