Customer Success Manager – Quant and Feeds

Position Summary

The Quant & Feeds Specialist will own a portfolio of accounts across China. The individual will be responsible for driving retention and identifying growth opportunities. The role involves creating & leveraging strong customer relationships, driving platform adoption, understanding customer workflow and enhance end user experience with Refinitiv solutions.

Responsibilities Are As Follows

• Proactively identify “at risk” customers/end users and establish retention strategies to mitigate risk. Tactically focus on user workflow and data requirement;
• Increase product usage by delivering relevant new content set and technology enable your customer to leverage the latest market news, content and technology to maximize their business revenue;
• Collaborate closely with the Account Management teams to deliver joined up service to develop and execute Customer Success strategies for Refinitiv’ accounts;
• Build and maintain strong customer relationships at all levels of customer organizations;
• Understand your customer operations and their different business units and established the key decision makers
• Anticipate and analyze market trends and develop strategies and tailored solution to fulfil customers’ need
• Participate or lead on large scale migration, upgrades and other displacement projects
• Participate in customer success campaigns to increase product adoption and help drive retention and growth opportunity
• Utilize business Intelligence and execute business campaign to promote targeted value-added solutions that help improve your customer’s sales and retention;
• Advocate for product and service opportunities, information or feedback gathered through client interaction to appropriate internal resources, including relevant business issues;
• Understand the competition in the marketplace and can easily differentiate to the customer our unique selling points;
• Act as a knowledge champion and subject matter expert for Quants & Feeds for your customer segment;
• Accurately maintain client data in the CRM system

Qualifications And Experience Required

• Must have knowledge & experience in financial services with direct involvement with financial data institutional consumers, esp. Quant customers
• Up-to-date with Market trends, customer challenges and opportunities in the financial data institutional consumers and quant market.
• Proficient in Excel
• Proven track record of managing a book of business
• Strong ability to collaborate with internal operational and account management teams
• Experience facilitating customer meetings and presenting in front of audience
• Excellent listening, presentation, and communication skills at all business levels and displays effective interpersonal skills
• Ability to navigate complex customer and stakeholder environments, manage communications and project/engagement plans
• Well organized and self-motivated with the ability to work with remote customer independently but also to be a team player

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.