Hospitality Associate

IMG Academy

Job Description

Job Title: Hospitality Associate, Part-Time

FLSA Status: Non-Exempt

Department: Hospitality

Position Summary: Responsible for assisting all Academy guest with various needs and issues which may arise prior to and during their stay at the Academy.

Position Responsibilities

  • Greet IMG Academy guests upon their arrival, and direct them to the appropriate location.
  • Prepare arrival packets for groups and individuals and verify daily packets are complete.
  • Provide efficient and courteous service to each IMG Academy
  • Maintain Hospitality e-mail and respond accordingly in a prompt manner.
  • Check guests in and out of the Academy
  • Communicate with appropriate staff for various customer needs.
  • Assist with questions and/or problems pertaining to the students’ accommodations, programs, and/or transportation.
  • Manage cash register for the dining hall and various goods.
  • Conduct daily inspection of Hospitality area and lobby to ensure cleanliness and order.
  • Schedule campus tours.
  • Coordinates with Campus Life the return of lost & found items.
  • Follows the prescribed opening and closing procedures.
  • Act as a back-up to the phone operator.
  • Adhere to all company policies, procedures, and business ethic codes
  • Other duties as assigned

Knowledge, Skills, And Ability

  • Ability to act quickly under pressure
  • Proficient in Microsoft Office Suite, PowerPoint, Excel, and Word
  • Customer service experience
  • Ability to multitask
  • Detail Oriented
  • Excellent written and oral communication skills

Preferred Skills

  • Bachelor’s degree in progress in business or related field
  • Bilingual

Physical Demands and Work Environment

  • Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
  • Should be able to handle outdoor temperatures for a reasonable period of time.
  • Must be able to move around campus which includes a gym, turf, fields, etc.
  • The ability to work flexible hours to include nights, weekends, and holidays is required

Background Requirements

  • Requires a background check upon offer
  • Requires a drug check upon offer

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

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