Gloria Jean's Coffees Singapore
Job Description:
· To fulfil the role of brand protectors by providing support, knowledge, and expertise to all Store Managers. Ensuring the Vision, Mission and Values of Gloria Jean’s Coffees (GJC) are delivered.
· To be the coach, mentor and source of inspiration to every Store Manager in order to ensure growth in territory.
· To conduct business analysis and maximize profitability of every store.
Key Responsibilities:
· To offer assistance and value to the CEO of GJC Singapore.
· To create, communicate and lead people towards GJC Vision and Mission.
· To ensure the efficient and profitable running of all GJC stores in your territory.
· To ensure and promote guest satisfaction.
· To promote GJC brand, ensuring the highest standards of service, product and hygiene.
· Assist Store managers in all aspects of their business.
· Guide Store Managers in maximizing sales and controls thus resulting in achievements of budgets.
· Work to exceed sales and targets to maximize profitability.
· Assist the CEO in the opening of new stores.
· Responsible for all aspects in the management and operations of company stores.
· Deliver on all Operational goals, focuses and KPIs.
Job Requirements:
Skills
· Computer. Word, Excel, PowerPoint
· Spoken communication: able to clearly present information through the spoken word
· Policy and procedure: able to relate to routine operations in a manner that is consistent with existing solutions to problems; conform to established policies and procedures
· Written communication: able to write clearly, and effectively present ideas and to document activities; to read and interpret written information; construct letters.
· Organization and planning: able to organize or schedule people or tasks; to develop realistic action plans while being sensitive to time constraints and resource availability.
· Autonomy: capacity to work under little supervision
· Five years of applicable experience in similar business function.
· A strong understanding of the dynamics of a national organisation.
· Thorough understanding of franchising & retail
· Strong business acumen