Operations Manager

Gloria Jean's Coffees Singapore

Job Description:

· To fulfil the role of brand protectors by providing support, knowledge, and expertise to all Store Managers. Ensuring the Vision, Mission and Values of Gloria Jean’s Coffees (GJC) are delivered.

· To be the coach, mentor and source of inspiration to every Store Manager in order to ensure growth in territory.

· To conduct business analysis and maximize profitability of every store.

Key Responsibilities:

· To offer assistance and value to the CEO of GJC Singapore.

· To create, communicate and lead people towards GJC Vision and Mission.

· To ensure the efficient and profitable running of all GJC stores in your territory.

· To ensure and promote guest satisfaction.

· To promote GJC brand, ensuring the highest standards of service, product and hygiene.

· Assist Store managers in all aspects of their business.

· Guide Store Managers in maximizing sales and controls thus resulting in achievements of budgets.

· Work to exceed sales and targets to maximize profitability.

· Assist the CEO in the opening of new stores.

· Responsible for all aspects in the management and operations of company stores.

· Deliver on all Operational goals, focuses and KPIs.

Job Requirements:

Skills

· Computer. Word, Excel, PowerPoint

· Spoken communication: able to clearly present information through the spoken word

· Policy and procedure: able to relate to routine operations in a manner that is consistent with existing solutions to problems; conform to established policies and procedures

· Written communication: able to write clearly, and effectively present ideas and to document activities; to read and interpret written information; construct letters.

· Organization and planning: able to organize or schedule people or tasks; to develop realistic action plans while being sensitive to time constraints and resource availability.

· Autonomy: capacity to work under little supervision

· Five years of applicable experience in similar business function.

· A strong understanding of the dynamics of a national organisation.

· Thorough understanding of franchising & retail

· Strong business acumen

To apply for this job email your details to hello@cturtle.co

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