Shopee
About the job
Job Description
Responsibilities
- Monitoring Cut-Off period for all Service Points to align with Fleet Team and to prevent Missed Pickup between parties in daily operation.
- Monitoring Hand Over issues emerged in daily operation and escalating cases to relevant parties.
- Monitoring Stuck Order and make sure that each case is recorded, escalated, and followed up properly on time with relevant departments.
- Liaising with the Customer Experience Team to investigate, analyze, and resolve Claim cases effectively within the timeline.
- Coordinating with Operation Team to ensure all pending issues are resolved accordingly on time. Ensuring no Missed SLA within daily operation.
- Working closely with the Procurement Team to ensure all supplies are ordered and delivered within specified time to requested shops.
- Planning manpower to operation, process to request headcount from HR team and support with attendance management (attendance cross check & billing reconcile subcontractor cost)
- Cascading system issues from service points to the IT department to resolve within a time frame.
- Supporting other functions related.
- Prepare daily reports.
- Projection budget and keep tracking actual cost to see how effective with breakeven points and P&L.
Requirements
- Bachelor’s Degree; Related Field.
- 1 year experience as Operation Admin or Customer Service. (3 Yrs. for Associate)
- Good communication skills
- Moderate English skill
- Analytical Thinking
- MS Office
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