Student Counsellor

Study Group

Full registration as a psychologist within Australia (Australian Psychological Society – APS) or membership with the Australian Association of Social Workers (AASW) or eligibility required.

Study Group overview

Our vision is to create a better world through education. Our mission is to be the leading provider of international education, driving success for our students and partners. We believe in a better world through education, and work with university teams who are as motivated as us to drive student success.

We will achieve this with highly engaged teams who will learn and grow at work so we drive student success, operational excellence and growth together, as one team.

The ‘Study Group Way’ provides six guiding principles to bring our strategy to life in our day-to-day work – student success, compliance focus, outside-in thinking, data-driven processes and insights, performance culture, and one team.

Primary purpose of this role

Student Counsellors contribute to services and programs for students to address issues that affect academic and experiential aspects of student life; to enhance personal resilience and wellbeing, and the send of belonging and engagement at university. These apply at any stage of the student lifecycle for students enrolled on campus.

As students enrolled on campus are young adults predominantly international students from various cultural backgrounds where English is not their first language, this role includes individual counselling, using theoretically sound and evidence-based approaches; and group sessions delivered on campus. Responsible for the provision of counselling services to the campus student population, including the provision of advice and recommendations to promote student wellbeing; participation in the development and delivery of group programs as well as campus student events and workshops and providing wellbeing resources.

The counselling service is to assist students in their personal, psychological and social development, to support their academic success. The program is to provide students with a professional, responsive and respectful service to help direct them to seek external professional mental help when required. This overview reflects an inclusive and student-centred approach to policy and practice.

Key accountabilities

Welfare and Counselling

  • Provide one on one counselling sessions to students including initial and risk assessments. Where necessary, refer students to external support services for continued treatment and external support after a maximum of 6 sessions or according to the professional judgement of the Student Counsellor.
  • Ensure the medical, legal and support services agencies referral list is current, up to date and available to students at all times and is reviewed quarterly. Flyers and notices are published on campus to promote student awareness.
  • Students needing medical or services assistance are provided with appropriate information and are encouraged to seek outside assistance. When necessary, students are escorted to medical and/or legal services as required and all activities are recorded.
  • Continual research of therapeutic strategies that best suit the individual’s presenting issues to keep professional skill set up to date.
  • The writing of reports to support student are provided to key staff in a timely manner.
  • Identified students are met with and confidential records are maintained. Where appropriate, Study Centre Management and other relevant parties are notified of student issues that require higher level attention or present a risk to Study Group.
  • Maintain and develop, implement and provide all relevant documentation for student welfare.
  • Manage the CSU students on intervention referred to the service by the Study Support Team. Regular sessions may be required on personal or motivational counselling and referrals to other staff/services as the need arrives.
  • The counselling service operates under a combination of face-to-face / video/ phone consultation depending on location (Sydney predominantly Face to Face – Brisbane Virtual).
  • Some travel may be required.

Support Services and Wellbeing

  • Orientation presentations are made at each orientation and all information provided is current and up to date. Students are aware of the emergency phone numbers and support services available.
  • Services are promoted to staff and students. Presentations are made at staff meetings as appropriate to promote the services available to students. Develop teaching support sessions aimed at providing teachers with the necessary skills to correctly handle students and situations relating to mental health where identified.
  • Student wellbeing workshops delivered a minimum of 6 times per semester (at least twice a month). Support for time management, stress management, surviving homesickness, managing anxiety and other identified needs. Also required to arrange for guest speakers in the place of workshops.
  • Develop and provide internal and external counselling resources, flyers, notices and brochures to build student awareness of services, mental health and wellbeing.
  • Provide support and assistance at campus student events to support and promote student’s wellbeing, and build on the positive aspects of campus life with students, including at Orientations.
  • Produce a library of online resources in the shared drive for staff to access on general mental health and wellbeing.
  • Other duties appropriate to the classification as required.


  • Completion of a monthly report outlining all counselling sessions, informal chats, workshops, referrals and internal reports.


  • Charles Sturt University Study Centres fall under the Charles Sturt University Compliance policies.
  • The holder of this position is required to adhere to all applicable Charles Sturt University policies relating to the delivery of Charles Sturt programs and management of Charles Sturt University students at the Study Centres.
  • The holder of this position is required to have a detailed and working knowledge of the applicable higher education regulations and legislation (e.g. National Code 2018, ESOS Act, TEQSA Threshold Standards, etc.) relating to their business unit

Work Health, Safety & Welfare Requirements

  • Take reasonable care for your own health and safety.
  • Comply with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person to comply with legislative requirements.
  • Report unsafe conditions or practices, and make suggestions to their business leader on improving work, health & safety at Study Group.
  • Exercise duty of care in the health, safety and welfare of pupils and ensure they are treated with dignity and respect.
  • Where applicable, participate in the staff consultation process about work health & safety matters.

Role requirements


Qualifications & Training

  • A Bachelor’s degree in either psychology or social work
  • Full registration as a psychologist within Australia (Australian Psychological Society – APS) or membership with the Australian Association of Social Workers (AASW) or eligibility.
  • At least four (4) years of subsequent relevant experience in a similar role with a demonstrated depth and breadth of knowledge, skills and experience in adult developmental issues.
  • Current Working With Children’s Check (WWCC).


  • Demonstrated knowledge of industry specific best practice and research relevant to the role.
  • Demonstrated ability in effectively using a range of age appropriate strategies and interventions to improve outcomes for students.
  • Demonstrated ability to work in an inclusive and supportive manner with staff, parents and the wider campus community to support students.
  • Demonstrated ability to foster effective communication, consultation, collaboration and teamwork with students, staff, and the wider campus community.
  • Demonstrated ability to develop and build respectful, influential relationships with students.
  • Excellent organisational and time management skills, including the ability to produce reports and statistics on the counselling science.
  • Demonstrated ability for resilience to the sensitive matters that students have experienced
  • Demonstrated commitment to personal professional learning and self-development.
  • A capacity and willingness to embrace Study Group’s Vision for Learning

Personal Attributes/Skills

  • Develops positive rapport and confidence with external and internal stakeholders
  • Planning and Organising
  • Superior organisational, communication and problem solving abilities
  • Customer Service Focused
  • Ability to meet deadlines
  • Ability to manage confidential and sensitive information
  • Self-Knowledge
  • Teamwork


  • Being Accountable
  • Collaborating together to succeed
  • Embracing Study Group’s vision and mission
  • Valuing a learning mind set
  • Planning and delivering
  • Achieving high quality outcomes
  • Striving for operational excellence
  • Embracing change

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